Shipping policy
Processing & Handling Time
All orders are processed within 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During peak seasons or due to unforeseen circumstances (e.g., high order volumes, carrier delays), processing times may be extended. We appreciate your patience.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (Within UK)
- Special Delivery – 1 business day – FREE
International Shipping
We currently do not ship outside of the United Kingdom. If international shipping is available, customers are responsible for any customs and import duties that may apply. These charges vary by country and are not included in our shipping fees.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 12 hours for the tracking information to update.
Shipping Delays & Issues
We are not responsible for shipping delays caused by carriers, incorrect shipping addresses, customs clearance, or other factors outside our control. If your package is delayed, please contact the shipping carrier directly.
If your order has not arrived within 3 days of the estimated delivery date, please reach out to us at melody@nevskiexotics.co.uk, and we will assist you in resolving the issue.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as "Delivered" by the carrier. If your package is missing, we recommend checking with neighbors, your local post office, or the shipping carrier for assistance.
Address Changes & Order Modifications
If you need to update your shipping address or modify your order, please contact us at melody@nevskiexotics.co.uk within 8 hours of placing your order. We cannot guarantee changes after this timeframe.
Returns Due to Incorrect Address
If an order is returned to us due to an incorrect or undeliverable address, the customer is responsible for any re-shipping fees.
Questions?
If you have any questions about our shipping policy, please contact us at melody@nevskiexotics.co.uk
